Privacy Policy
At Arosha Organics, we respect your privacy and are committed to protecting the personal information. This Privacy Policy explains how your information is collected, used, stored, and protected.
By accessing or using our website, you agree to the practices described in this policy.
1. Personal Information We Collect
When you interact with our website or place an order, we may collect the following information:
Full name, contact number, email address, and delivery address
Order-related details required to process purchases
Payment information processed securely through authorized third-party payment gateways
Technical data such as browser type, device information, and cookies
2. How We Use Your Information
Confirm, process, and deliver customer orders
Provide assistance and respond to customer queries
Improve website functionality, services, and user experience
Communicate important updates, offers, or promotional messages (where permitted)
Detect, prevent, and address security or fraud-related issues
3. Disclosure of Information
We do not sell, rent, or commercially exploit your personal data.
Information may be shared only with:
Courier and logistics partners for order delivery
Payment service providers for secure transaction processing
- Legal authorities when required by law or to protect our rights
4. Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance performance and user experience. These tools help us analyze traffic patterns and improve our services.
You may control or disable cookies through your browser settings; however, some website features may not function properly as a result.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorised access, alteration, or disclosure. However, no online platform is completely secure, and we cannot guarantee absolute protection.
6. User Rights
You have the right to
Review and update your personal information
Withdraw consent for marketing communications
Request access to or deletion of your data, subject to legal obligations
Requests can be made using the contact details provided below.
7. Policy Updates
reserves the right to revise this Privacy Policy at any time. Any changes will be reflected on this page along with an updated effective date.
Terms of Service
Introduction
Welcome to Arosha Organics (“Company”, “we”, “our”, “us”). These Terms of Service govern your access to and use of our website and services. By visiting or purchasing from our website, you agree to comply with these Terms. If you do not agree, please discontinue use of the website.
1. User Eligibility
You must be 18 years or older to use this website and place an order. By making a purchase, you confirm that you meet this requirement.
2. Product Details and Availability
Arosha Organics offers edible oil organic and natural products.
As our products are made using natural processes, variations in color, taste, aroma, or texture may occur.
Product availability is subject to change without prior notice.
3. Order and Payment
Orders are confirmed only after successful payment.
Payments are processed through trusted and secure payment gateways. We do not store card or payment details.
Once an order is placed, it cannot be changed or cancelled.
4. Shipping and Delivery
Orders are generally processed within 2–4 working days.
Delivery timelines depend on location and courier partners and may vary due to external factors.
Customers are responsible for providing correct shipping details. We are not liable for delays caused by incorrect information.
5. Return and Refund Policy
Due to the edible and consumable nature of our products, returns are not accepted. However, we provide support in the following cases:
(a) Damaged Product
Report within 48 hours of delivery via email at aroshaorganics@gmail.com
Order ID, clear product images, outer box images, and an unboxing video are required.
Approved cases will receive a replacement only.
(b) Missing Product
Report within 48 hours of delivery.
Provide order details, package images, and unboxing video.
Missing products will be re-shipped after verification.
(c) Quality Concerns
Report within 48 hours with batch details and product images/videos.
As natural products may vary, refunds are not guaranteed, but concerns will be fairly reviewed.
Customer support emails are usually responded to within 24–48 hours.
.6. Health Disclaimer
Please consult a healthcare professional if you have medical conditions or allergies.
7. Limitation of Liability
Arosha Organics shall not be responsible for indirect or consequential damages.
Our maximum liability, if any, is limited to the value of the purchased product.
7. Intellectual Property
- All website content including text, trademark, images, logos, graphics, and branding belongs to Arosha Organics and may not be copied or used without written permission.
8. Privacy
Your personal data is handled according to our Privacy Policy, which explains how we collect, use, and protect your information.
9. Govering Law & Jurisdiction
- These Terms are governed by the laws of India. Any disputes shall be subject to Indian jurisdiction.
10. Updates to Terms
We reserve the right to revise these Terms at any time. Updated Terms will be effective immediately upon posting on the website
Shipping and Delivery
Free Shipping
Free shipping may be offered on selected location pin codes and products or during specific promotional offers. Eligibility for free shipping will be clearly mentioned at the time of purchase.
Shipping Information
To ensure smooth and timely delivery, customers are required to provide a complete and accurate delivery address, including PIN code, email ID, and active contact number. Please verify all details before placing your order.
Order Processing Time
Orders are processed and dispatched within 2-3 business days if the item is in stock
Items that are temporarily out of stock may require additional processing time. Customers will be informed in such cases.
Orders are not processed or shipped on Sundays or public holidays.
Estimated Delivery Time
Domestic Orders (India): Delivery generally takes 7–21 working days from the date of order confirmation, depending on the location
Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, strikes, or logistical issues.
Delivery Partners
•Our logistics partners operate between Monday to Saturday, 9:00 AM to 7:00 PM, excluding public holidays.
Once your order is dispatched, tracking details will be shared via email or SMS.
Order Delays
In the event of an unexpected delay, our team will notify you through email or phone. We appreciate your patience and understanding in such situations.
Important Notes
Arosha Organics is not responsible for delivery delays caused by incorrect or incomplete address details.
Once shipped, orders cannot be redirected or modified
Return and Refund
At Arosha Organics, all products are carefully packed and quality-checked before dispatch. Due to the edible and perishable nature of our products, we do not offer returns or refunds once an order is confirmed. However, we are committed to resolving genuine concerns fairly under the following conditions.
1. Damaged Product on Arrival
If you receive a product that is damaged during transit:
Please inform us within 48 hours of delivery via email.
Share the order ID, invoice copy, clear photos of the outer packaging, images of the damaged item, and an unboxing video.
For orders containing multiple items, only the affected product will be considered.
After verification, an approved replacement will be dispatched within 7–10 working days.
Our support team will respond within 24–48 hours.
2. Missing Product in order
If any item is missing from your delivered package:
Notify us within 48 hours of receiving the order.
Provide your order number, invoice image, outer box photo, images of the opened package, and an unboxing video clearly showing received items.
Refunds are not applicable; verified missing items will be re-shipped.
Response time is 24–48 hours.
3. Spoiled or Defective Product
If you believe the product is spoiled or defective:
Contact us within 48 hours of delivery.
Share your order ID, batch/manufacturing or packaging date, and clear images or video evidence.
Since our products are natural and minimally processed, minor variations in color, taste, texture, or aroma are not considered defects.
If spoilage is confirmed after internal review, a suitable replacement will be arranged.
You will receive a response within 24–48 hours.
4. Important Notes
Claims made after 48 hours of delivery will not be accepted.
Products once opened, used, or tampered with are not eligible unless spoilage is proven.
Arosha Organics reserves the right to approve or reject claims after verification.